I bring them the oil change receipts I had and again question if you guys just checked the oil a couple weeks ago and it was good then there must be a major issue with my car. I had to agree that if they don't honor my warranty I had to pay them 380 dollars for doing this. They tell me there not sure but the next step is that they have to take the whole engine apart and go in there with a camera while Nissan cooperate watches on to see if they will honor my warranty. My next question is how is that possible you guys just checked the oil a couple weeks ago. 3 days later they call and tell me the noise I'm hearing is the turbo in my engine malfunctioning and that the whole engine needs to be replaced and that it'll be 15 grand ! They also tell me that there is no oil registering on my dip stick and there are signs of sludge. 300 car miles later I start hearing a noise in my engine so I immediately bring it back to Mike Barney. They said everything looked great at that time. During that time they also did there "complimentary multipoint inspection " which included checking the oil. I recently had my 2013 Nissan Juke serviced at Mike Barney Nissan. I will be reporting the poor business practices that I had encountered with the BBB. I'm not sure if this happened because I am a woman but I would never recommend this dealership. He said to not bother coming back and that he did not to deal with this "disaster anyways". To top it off I was in my car when he knocked on my window and insulted me again. As I was leaving he said well that was a xxxxxxx. Once I told him I was uncomfortable putting cash down on the vehicle, I shook his hand and walked away. During that time I dealt with several eye rolls, an unwillingness to compromise and when the time came to sign a deal he attempted to strong arm me into signing a deal where I was given no financial information. His attitude was appalling, I talked to him for less than 15 minutes. Joe Gioeli was the salesman that "helped" me navigate through the deal. My intention was to trade in my car, put cash down and happily be on my way with a new vehicle. I was recently at Mike Barney Nissan with the highest hopes of signing a deal on a used car. And it doesn't matter if I'm from Toronto or Buffalo - if somebody wants to do treks with their credit card payments then they'll do it, so this dealer should not except any credit card payments at all - they are being hypocrites. I recommend to everyone not to deal with this dealer, there are other dealers around so deal with them. Still waiting for refund confirmation - I asked for that hours ago. I said fine, I asked my delivery person to leave and ask Wes to process refund to both my MC and visa. I called him and told him that I emailed already my confirmation for the cost of transmission, they took my credit card payment so why doesn't he release this part - he told me he fills that I would charge back my credit card and they would not get payment for the part. Then, after 5 minutes my delivery person called me to say they are not releasing this part (even paid for) because they were affright I would put stop payment on it after part pick up and requested that I speak to Mark, the manager. When I've remind him of that then he processed to charge $1932 witch was balance. After he came back he took my visa and wanted to charge me full amount for this part, not considering $500 deposit that I paid already. I called Wes to tell him about it and he says he'll ask his manager for the next step. Parts person that my delivery person was dealing with was very rude, as if he would hate the job he is doing. I had my delivery person bring old transmission (the core) and pick you new transmission. I paid $500 USD deposit and part was ordered. As per Wes manager they wanted me to confirm by email that it's OK to charge my credit card that I give it to them over the phone, sins I'm from Toronto. He found part number and price and we agreed on terms. I've ordered transmission from this dealer and person I was dealing with was polite. I give 1 star as I could not go lower then that. Very bad and extremally low class service.
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